Professional Services
Ecole Solutions is a highly customer focused organization that believes in delivering superior value to customers. All of Ecole’s solutions are backed by quality professional services that make the customer engagement process a pleasant experience. The team at Ecole has a strong track record in delivering projects on time to exacting standards. The core services offered include:
- Pre-implementation consulting: An experienced Project Manager will be engaged with customers to define the objectives, analyse the requirements, discuss the solution implementation framework and develop a detailed project plan in order to ensure smooth deployment.
- Implementation Services: Experienced deployment team completes solution deployment as envisaged and agreed upon in the project plan document.
- Assessment design and development services: Ecole team will help customers with services like Question bank development, Question bank digitization, setting Assessment rules etc.
- Assessment delivery services: Ecole Solutions will help customers to choose Managed service which includes dedicated or shared server space in Level-3 Internet Data Center. Ecole Solutions also offers a network of professional, highly secure, Test Centres around the world to deliver assessments in a proctored environment.
- Training: Ecole Solutions will provide comprehensive training to customers on all its services. Separate training sessions for system administrators, functional experts and end users will become part of the implementation process. Post implementation refresher training sessions can also be provided whenever needed.
- Customization and Integration: Customers can avail services such as integration with third party applications such as ERP, HR systems, LMS, Online Assessment tools, etc. Customization services also include development of specialized reports and interface customizations. Roll-out and marketing services tailor-made to achieve certain objectives are also provided.
- Trouble Shooting: Post deployment trouble shooting services are provided to support customers covered under warranty and maintenance contracts to ensure maximum up-time of the applications deployed.